Case Study - ERP Review & Business Process Definition

CLIENT OVERVIEW 

Our client is a multi-site, international gold miner with operations in Queensland, New South Wales, Western Australia, and Canada. The business currently operates Pronto as its ERP solution to manage core functions such as finance, supply, maintenance, and inventory. With over 50 users across five operational sites, Evolution sought to drive greater consistency, governance, and efficiency in ERP-related processes and practices.

THE CHALLENGE

The organisation faced significant barriers to standardising core processes across sites, particularly in finance, supply, maintenance, and inventory management. Disparate practices, inconsistent master data, and a lack of common governance frameworks were hindering operational alignment and efficiency.

APPROACH

We partnered with senior business stakeholders to review the strategic effectiveness of the ERP system, conducting interviews with over 50 users across five operational sites. Agile improvement workshops were held to align teams on a common master data strategy, including the development of a unified chart of accounts. We reviewed the use of Pronto, current governance models, business processes, integrations, and master data.

SOLUTION 

The project delivered an updated business process framework and a clear, cost-effective roadmap for driving group-wide standardisation. It established a foundation for improved governance, better data management, and more efficient operational practices across all sites.

IMPACT

The improvement program led to greater efficiency and consistency across the organization by streamlining and standardizing processes. The updated business process framework reduced duplication, improved coordination, and delivered cost savings through a more resource-efficient approach. Using an agile, iterative method enabled faster adoption, enhanced governance, and improved compliance. The scalable framework also positioned the organization to adapt more easily to future changes and regulatory needs.