Case Study - MOS Manual as an Operational Asset

CLIENT OVERVIEW

Our client runs a large single site gold mine and processing plant in a remote area. The client had been operating the business for 10 years without any codified processes or practices and saw an opportunity to create more consistent and prioritised standards for working, between teams. Cravern was engaged to complete the MOS design and implementation.

THE CHALLENGE

The client wanted a resource which would capture the processes required to manage and execute operations. This resource would need to align with the existing MOS Framework principles, providing clear and concise descriptions of governance and process ownership. It would be used as an asset to inform stakeholders and provide a foundation for iterative change.

APPROACH

The approach involved visiting the site and collaborating with key stakeholders to develop a precise and practical operating manual. This strategy ensured the document accurately reflected operational realities and user requirements. The inclusivity and thoroughness of this process were critical in producing an asset that would be effective in guiding daily operations and enhancing procedural adherence.

SOLUTION

The management operating system manual captured vital information relevant to key processes, including operational guidelines, performance metrics, and procedural workflows. This comprehensive document serves as a central reference point, facilitating consistent application of best practices and enabling effective measurement and management of performance across all levels of the organisation.

IMPACT 

The Management Operating System Manual established clear governance, defined key meetings, and enhanced process awareness, leading to improved accountability and operational alignment within the organisation. It became a valuable resource for training and maintaining internal collaboration.